Privacy Policy

Spotto Pty Ltd ("Spotto", "we", "us", "our") operates the Spotto mobile app, a marketplace connecting drivers with private parking space owners across Australia. This policy explains what personal information we collect, how we use it, and the choices you have.

1. Information We Collect

• Account information: name, email address, and phone number when you register.
• Location data: your device's location to show nearby parking spots (drivers), and a parking space's GPS coordinates when an owner creates or verifies a listing (including location captured from a photo taken at the spot).
• Payment information: processed directly by our payment provider, Stripe. We do not store your full card details — see Section 3.
• Identity verification documents: owners may be asked to upload a document to verify a parking listing; this is reviewed by our team and stored securely.
• Photos: of parking spaces uploaded by owners.
• Booking and usage data: bookings, reviews, ratings, and messages exchanged between drivers and owners through in-app chat.
• Device and push notification data: a device token used to deliver booking and message notifications.

2. How We Use Your Information

• To operate the marketplace — matching drivers with available parking, processing bookings and payments.
• To verify listings and owner identity, and to keep the platform trustworthy and safe.
• To send booking confirmations, messages, and service notifications.
• To provide customer support and investigate reported issues.
• To comply with our legal obligations, including under Australian Consumer Law.

3. Third Parties We Share Data With

We rely on trusted service providers to operate Spotto. We share information with them only as needed to provide our service:

• Stripe — processes all payments and payouts. Stripe receives your payment details directly; Spotto never sees or stores your full card number.
• Google Firebase — provides authentication, our database, file storage, and push notification delivery.
• Google Maps Platform — provides mapping, address search, and geocoding.

We do not sell your personal information to third parties.

4. Data Security

We use industry-standard security practices, including encrypted connections and access-controlled databases, to protect your information. No system is completely secure, but we take reasonable steps to safeguard your data against unauthorised access, loss, or misuse.

5. Data Retention

We retain your information for as long as your account is active, or as needed to provide our services, comply with legal obligations, resolve disputes, and enforce our agreements. You can request deletion of your account and associated data at any time (see Section 7).

6. Your Rights

Under the Australian Privacy Principles, you have the right to access the personal information we hold about you, request corrections, and ask questions about how it is handled. Contact us using the details below to exercise these rights.

7. Account Deletion

You can delete your account at any time from within the app (Profile → Delete Account), or by emailing us at support@spottoplatform.com.au. Some information may be retained where required by law (e.g. transaction records for tax purposes).

8. Children's Privacy

Spotto is not intended for use by anyone under the age of 18. We do not knowingly collect personal information from children.

9. Changes to This Policy

We may update this policy from time to time. Material changes will be notified in-app or by email. Continued use of Spotto after a change means you accept the updated policy.

10. Contact Us

Spotto Pty Ltd
support@spottoplatform.com.au
spottoplatform.com